Shipping & returns
The details, before you decide.
Preparation & QC
Please allow approximately 2 business days for preparation. We will share a QC video for your confirmation before dispatch.
Estimated delivery
United States, Canada & Australia: an estimated 5–14 business days after dispatch.
Europe & Middle East: an estimated 6–15 business days after dispatch.
Shipping and import duties are covered by VELNELI. Delivery times are estimates and may vary.
Returns
We offer a 7-day return policy starting from the date the bag is delivered. Returns are accepted only if the item has a manufacturing defect or if the quality does not meet our stated standards. Please note that the bag must be unused and returned in its original condition.